930k Privacy Policy
Your personal information is highly sensitive to us. This policy explains in detail how 930k collects your information, the purposes for which it is used, and how it is kept secure.
A Introduction
930k is an online gaming and betting platform operated for users in Bangladesh. We treat your privacy as our top priority. This Privacy Policy ("Policy") explains what information we collect when you use the 930k website and app, the purposes for which that information is processed, how long it is retained, and what rights you have.
By creating an account on the platform or continuing to use the service, you agree to the terms of this Policy. This Policy should be read alongside our Terms and Conditions.
1 Information We Collect
930k collects several types of information. This information can be grouped into three main categories:
1.1 Information Provided at Registration
When you create an account at 930k, you are required to provide the following information:
- Full name
- Date of birth (for age verification — the platform is for users aged 21+ only)
- Mobile number
- Email address
- Preferred username and password
1.2 Identity Verification Information (KYC)
In certain circumstances, national ID or passport details may be verified to ensure secure payment processing and prevent fraud. This information is stored using strict encryption.
1.3 Technical Information Collected Automatically
The following information is recorded automatically while you use the 930k platform:
- IP address and device identification details
- Browser type and version
- Page access logs and session duration
- Cookie and local storage data
- Gaming activity logs (betting history, deposit and withdrawal records)
1.4 Payment-Related Information
Transaction records via bKash, Nagad, Rocket, and Upay are collected to process deposits and withdrawals. Full account or card numbers are not stored on 930k's servers; only transaction reference numbers are retained.
2 Purpose of Data Use
930k uses collected information only for specific and legitimate purposes. No information is sold to advertisers or third parties.
- Account management: For registration verification, login security, and account recovery.
- Service delivery: To operate gaming and betting activity, and to process deposits and withdrawals.
- Security and fraud prevention: To detect multiple accounts, monitor unusual transactions, and maintain the overall security of the platform.
- Customer support: To provide assistance via live chat and email, and to resolve issues.
- Bonuses and promotions: To provide welcome bonuses and VIP benefits based on your eligibility.
- Platform improvement: To analyse user experience and improve the quality of the service.
- Responsible gaming: To identify excessive gaming patterns and support users where needed.
3 Data Sharing and Disclosure
930k may share your personal information with third parties only in the following limited circumstances:
3.1 Payment Processors
The minimum information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment processor. These organisations operate under their own privacy policies.
3.2 Game Providers
Only anonymised information required to operate gaming sessions is shared with game studios including Pragmatic Play, PG Soft, Evolution, JILI, Spribe, and others.
3.3 Legal Obligations
It may be necessary to disclose information in response to lawful requests from competent authorities under applicable law. In such cases, only the information legally required is provided.
4 Cookies and Tracking Technologies
The 930k website uses cookies and similar technologies that help improve platform functionality and user experience.
4.1 Essential Cookies
These cookies are necessary to keep your session active, remember your login state, and store security tokens. They cannot be disabled.
4.2 Functional Cookies
These cookies are used to remember your language preference, display settings, and recent activity. They can be managed from your browser settings.
4.3 Analytical Cookies
Anonymised information is collected to understand which parts of the website are used most and where issues arise. This information is not used to identify individuals.
5 Data Security Measures
To protect your personal information, 930k follows several industry-standard technical and operational measures:
- SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
- Password hashing: User passwords are never stored in plain text; only encrypted hashes are retained.
- Two-step verification (OTP): Mobile OTP verification is required for suspicious login or payment activity.
- Limited access: Staff are given access only to the information required to carry out their responsibilities.
- Security testing: Vulnerabilities are identified and addressed through regular security audits and penetration tests.
- Data backup: Secure backups of all data are maintained to prevent data loss in the event of a technical issue.
However, no transmission of information over the internet is entirely risk-free. Despite our best efforts, we cannot guarantee complete security. Keeping your password confidential and avoiding logging in from unfamiliar devices is your own responsibility.
6 Data Retention Period
930k retains your information for as long as necessary. Different retention periods apply to different types of information:
- Account information: For as long as the account is active, and after closure as required by law.
- Transaction records: For a specified period to meet financial regulatory requirements.
- Gaming logs: For a limited period for dispute resolution and security purposes.
- Customer support communications: For a reasonable period after a case is resolved.
If you request account closure, all information other than that legally required will be deleted or anonymised.
7 Your Rights
As a user of the 930k platform, you have the following rights regarding your own information:
7.1 Right to Access
You may request to know what information we hold about you. We will provide details of that information within a reasonable time.
7.2 Right to Correction
If any information in your account is incorrect or out of date, you may request a correction. Most information can be updated directly from your profile settings.
7.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, this request may be limited where legal obligations or ongoing disputes apply.
7.4 Right to Object to Processing
You may object to your information being used for marketing or non-essential communications. Communication preferences can be changed from your account settings.
To exercise these rights or for any data-related enquiries, contact the 930k support team. Detailed information on account controls and limit-setting is available on our Responsible Gaming page.
8 Protection of Minors' Data
930k is an adults-only platform for users aged 21 and above. We do not knowingly collect any information from minors.
If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted. Parents and guardians are asked to monitor their children's access to their devices.
9 Changes to This Policy
930k reserves the right to update this Privacy Policy at any time in response to changes in the service or legal requirements. Users will be notified of any significant changes by email to their registered address or by a notice on the platform.
Continued use of the platform after an update will be taken as your acceptance of the revised policy. The latest version of the policy will always be available on this page.
10 Contact
For any questions, requests, or complaints regarding the Privacy Policy, you may contact the 930k support team. Our 24/7 live chat support is available in both Bengali and English.
To contact us by email: [email protected]
For general questions, read our FAQ page, where many questions are answered in detail.